Refund policy

US Orders: Due to the sensitivity of our products, all sales are final. Returns are not accepted, unless previously stated on a special occasion and within 30 days. International Orders - Due to the complexities of international shipping, once an order is shipped, all international orders are final. Returns, refunds or exchanges are not accepted under any circumstances. If your order hasn't shipped, you can cancel it for a full refund, including shipping cost. Please note that many times packages are shipped immediately. If you need to cancel your order, please contact our shipping warehouse ASAP at infomatcosmetics.com,

Refunds / Mat Cosmetics Credit (if applicable). Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If approved, your refund or Mat Cosmetics Credit will be processed and a credit will automatically be applied to your original payment method, within (five) days. If you receive a Credit, a code will be issued to you.

Changes (if applicable). We only replace items if they are defective or damaged. If you need to exchange it for the same item, please email us at infomatcosmetics@gmail.com.

Gifts: If the item was marked as a gift when you purchased it and shipped directly to you, you will receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you. If the item was not marked as a gift when you purchased it, or if the gift sent the order to himself for delivery later, we will issue a refund to the gift and he will know of your return. Shipping To return your product, please contact infomatcosmetics@gmail.com. You will be responsible for paying the shipping costs for the return of your item. Shipping costs are not refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it takes for the changed product to reach you may vary. If you are shipping an item over $ 75, you should consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item. take into account the following exceptions in our exchange and return policy: Here are some examples:

  • Discounted items are considered non-return sales and cannot be returned or exchanged
  • Returned items must have the tags attached and must be returned in their original packaging
  • Returned items must have no visible signs of wear or tear.
To initiate an exchange or return, complete the following steps:
  1. Log in to our online returns portal using your email address and order ID.
  2. Select the products you want to return or exchange from your order.
  3. Print your prepaid shipping label that you will receive by email.
  4. Send all items to us using the label provided.